Our Disclosure Statement

The Mortgage Hub NZ LTD

Important information about our business

The Mortgage Hub NZ Limited is a Licensed Financial Advice Provider issued by the FMA to provide financial advice services. Financial Services Provider Number is 673691

Our office contact details:

Address: 391 Rosebank Road, Avondale, Auckland, NZ
Phone: 0800 798079
Email: [email protected]
Website: themortgagehub.co.nz

Nature and Scope of financial advice services

Our Services

  • Investments strategies (strategic asset allocation and investing)
  • Debt management (including borrowing for personal and investment purposes)
  • Personal insurance

Products we can provide financial advice about

  • Personal and Group insurance
    • Life cover
    • Disability
    • Income protection
    • Trauma
  • Loans including mortgages and reverse mortgages

Product providers we might recommend

  • AIA
  • Fidelity
  • Partners Life
  • NIB
  • Chubb

Our fees

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable.

The following section outlines the types of fees that may apply:

  • The fees charged for our advice and services may be based on a combination of:
    • A set dollar amount; OR
    • a percentage-based fee.
  • Our agreed advice and service fees may include charges for:
    • Initial advice ongoing; OR
    • annual advice and services.

Other costs

Where other costs are incurred in the process of providing our advice and services to you, you will be liable for these costs.

However, we will agree on all additional costs with you prior to incurring them; OR We don’t charge our clients fees, expenses or anything else directly for the financial advice we provide.


For services in relation to insurance/ investments/ loan products, commissions may be paid by the product provider as follows:

Initial Commission

A percentage of the value of your investment contributions, loan balance, or insurance premiums; and the commissions are between 0.65% and 0.85% of the initial mortgage balance or amount funded.

Ongoing Commission

A percentage of the value of your investment balance, outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the investment or loan, or on renewal of insurance products. We may/will also receive 0.15% to 0.20% of the mortgage balance on each anniversary.


We may refer you to other service providers, including Generate KiwiSaver and Generate Managed Funds. Therefore, we need to disclose that if you decide to invest with Generate, we will receive a commission for referring you. The commission is an ongoing payment of 0.125% of your account balance. This fee is paid to The Mortgage Hub by Generate from the revenue they receive from the fees you pay.

Commissions or other incentives:

Some Financial advisors are on a base salary and may receive commissions from the relevant insurance providers if they choose to take up the recommended advice and a policy is put in force. The commissions are between 0% and 30% of the first year’s policy premiums.

The commission received if received is shared with The Mortgage Hub NZ Limited for providing the Advisor with compliance support, training and back-office support.

Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

(Discounted CRM, subsidized training for advisers or other non-monetary benefits.)

(Set targets or volume-based agreements or contracts with providers)

How we manage any conflicts of interest

To ensure our advisers prioritise our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
  • All our advisers undergo annual training about how to manage conflicts of interest.
  • We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
  • We undertake an annual independent Compliance Assurance Review.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
  • Give priority to the clients’ interest, and
  • Exercise care, diligence and skill, and
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

Our Internal complaints process

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Mils Muliaina who can be reached via email at [email protected]. Mils will reply to you within 24 hours.

Our internal complaints handling process is as follows:

  1. Acknowledge Complaint and provide Complaint.
  2. Lodge Complaint in CRM.
  3. Understand the complaint.
  4. Respond and Resolve
  5. Record and Action

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Financial Services Complaints Limited (FSCL). This service will cost you nothing, and will help us resolve any complaints.

You can contact FSCL at:
Address: 5 Franklin Road Freemans Bay Auckland 1011
Phone number: 0800 347 257
Email address: [email protected]